Shipping policy

Shipping & Delivery Policy

At Vortiq, we specialize in delivering premium pet products directly to your doorstep in the United Kingdom.

1. Processing Times

All orders are processed within 1-3 business days. Once your order is dispatched, you will receive a confirmation email with a tracking number.

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Standard Shipping on all orders across the UK.

• Estimated Delivery Time: 7-12 business days.

Please note that during peak seasons or due to local postal service delays, delivery may take slightly longer.

3. Tracking Your Order

Once your package is on its way, we will provide a tracking link so you can monitor its progress. Please allow 48 hours for the tracking information to update in the system.

4. Customs & Taxes

For orders under £135, UK residents typically do not face additional customs duties. However, any local taxes or tariffs imposed after shipping are the responsibility of the customer.